FAQ

Standard shipping is free, worldwide, on every order — no minimum and no surprise fees at checkout.

Express shipping to the United States is available at checkout for $20. For express delivery to any other country, email us at hi@thehouseland.com before you order and we'll tell you what's possible.

We process every order in 1–3 business days (Monday to Friday, excluding holidays). Delivery time after that depends on the product and where you are.

You'll see the estimated delivery time for your own country at checkout, before you pay — that estimate is the one that applies to your order.

Express shipping to the United States is available at checkout and arrives in 5–8 business days. Express parcels travel a direct route with no intermediate hub, so they typically land several days sooner than standard. For express to any other country, email hi@thehouseland.com before ordering and we'll tell you what's available.

We deliver worldwide. That includes the United States, United Kingdom, Canada, Australia, New Zealand, Japan, Singapore, Hong Kong and the EU.

If your country isn't listed at checkout, email hi@thehouseland.com and we'll confirm whether we can reach you.

You'll get a shipment confirmation email with a tracking number as soon as your order ships. Tracking numbers go live within 48 hours.

If tracking stops updating for a while, that's usually the handover between carriers — it starts moving again once the final courier scans the parcel. If it worries you, email hi@thehouseland.com and we'll chase it.

Possibly, depending on where you live. Any customs duties, tariffs or import taxes charged by your country are the customer's responsibility and are not included in the price you pay us.

These charges are set by your government, not by us, and we have no way to waive or predict them.

Email hi@thehouseland.com as soon as possible — if the parcel hasn't left the warehouse yet we can usually cancel or correct it free of charge.

Once it has moved, cancellation fees apply: 2% of the order once it has left the warehouse, and 15% once a tracking label is created and it's on its way. Custom or specialty items carry a 10% fee if cancelled before shipping, and can't be cancelled once shipping has begun.

Checkout runs on Shopify's PCI-DSS compliant payment system over an encrypted connection. Your card details go straight to the payment processor — they never touch our servers and we never see or store them.

The payment methods available to you are shown at checkout.

You can return an item within 30 days of delivery. We'll refund or replace it outright if it arrived defective or damaged, if we sent the wrong item, or if it isn't as described.

If you simply changed your mind and the piece is still in brand-new, unused condition in its original packaging, we can arrange a partial refund covering the price of the item. After 30 days from delivery we can't accept a refund or replacement request.

Always email hi@thehouseland.com before sending anything back — we'll give you the return address and instructions. Returns sent without prior authorisation can't be accepted.

We do — if the item was defective, damaged on arrival, or the wrong item. In every other case, including a change of mind, return shipping is at your cost.

One practical tip: avoid express couriers like DHL, UPS, FedEx or TNT for returns. They tend to attract high import duties on the way back to us.

Clearance items, gift cards, personalised items, items that have already been assembled, and anything marked “Non-Returnable” on its product page.

We also can't accept returns for damage caused by incorrect assembly, misuse or handling by you or a third party — so it's worth following the assembly and care instructions that come with the piece.

Email hi@thehouseland.com within 14 days of delivery with photos or a short video. Keep the packaging and the damaged goods until the claim is settled — we need them to file with the carrier.

If the damage happened in transit, ask your delivery carrier for “Proof of Damage” documentation and include it with the return. You're entitled to a full or partial refund, or a replacement. If a parcel is lost we'll reship it when it's in stock, and refund you if it isn't.

You can also refuse to sign for a parcel that arrives visibly broken or opened — accepting a damaged parcel makes the claim harder.

We acknowledge a return request within 48 hours. Once your item is back with us we inspect it and process the refund within 5 business days.

The money goes back to your original payment method within 7–10 business days of that. Your bank may take a further 2–5 business days to show it.

One thing worth knowing up front: the shipping cost incurred on the original order is deducted from the refund amount, including on free-shipping orders.

Email hi@thehouseland.com and a real person will reply, usually within one business day. It's the fastest route for orders, returns and product questions.

Houseland LLC · 30 N Gould St, Ste N, Sheridan, WY 82801, United States.