Shipping policy

Order Processing Time: All orders are processed within 1-3 business days (Monday-Friday, excluding holidays).
Shipping Time: Delivery time varies based on the product and the customer's location. The estimated delivery time will be displayed at checkout.
Faster Shipping: Express Shipping is available at checkout for orders delivered to the United States, with delivery within 5-8 business days. Express orders travel on a direct route with no intermediate hub and typically arrive several days sooner than Standard Shipping. For all other destinations, please contact us at hi@thehouseland.com before placing your order and we will let you know what options are available.

Shipping fees are calculated at checkout based on the weight, dimensions and destination of your order, and on the shipping option you select.

Shipping methods are determined based on the specific product and delivery location. We use the most suitable option, including direct and transit air freight lines, to ensure timely and safe delivery.
The shipping method is automatically selected to match the product's size, weight, and delivery time requirements.

We deliver worldwide, including the following regions:

For countries not listed above, please contact us at hi@thehouseland.com to confirm shipping availability.

Once your order has shipped, you will receive a Shipment Confirmation email containing tracking information. Tracking numbers will become active within 48 hours.
If your tracking does not show updates after creation, don't worry. This reflects the tracking of the final courier. Once the package is scanned by the courier, tracking will become active again. For additional information, please contact us at hi@thehouseland.com.

Houseland is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping (including tariffs and taxes) are the customer's responsibility.
These charges are levied by the destination country and are outside our control.

If you receive a damaged order, please contact us immediately at hi@thehouseland.com.
Please save all packaging materials and damaged goods before filing a claim to ensure a smooth resolution.