Wall art arrived damaged what to do first: photograph the outer carton before you open it any further, then the damage itself, then send both to the shop with your order number. The frames that carry a claim are the carton, the shipping label, the damage close up and the whole panel for scale, and they cost nothing while the packaging is still on your floor. Send them the day it lands, because a replacement on a piece that ships 21 to 31 days is a month you do not want to add to.
Why is a chipped corner so hard to sort out?
It turned up chipped and you do not know what to photograph or who to tell first. The damage is obvious, the evidence is not, and by the time you have found an email address the carton is flat in the recycling and the foam corners have gone out with it.
Large wall art broken in shipping is a paperwork problem before it is a repair problem, and the paperwork is almost entirely photographs. A 59 in (150 cm) panel travels 21 to 31 days from an overseas workshop to your hallway, through several sorting hubs, on its edge more often than flat. A knocked corner is a normal outcome of that trip rather than a rare one, and it either gets documented while the carton is still on the floor or gets argued about later.
At Houseland we believe a real person should read your message about a chipped corner on wall panel and answer it, because support is part of the product and not a portal you fight your way through. The carton is evidence, so photograph it before you open it and keep it until the claim closes.
Wall art arrived damaged what to do before the driver leaves?
Take the delivery, then photograph the carton on the floor where he set it down, all four faces and both ends, while he is still standing there. Refusing it sends a 59 in (150 cm) panel back into the network that already dropped it, and you wait another 21 to 31 days for the replacement holding no evidence at all.
Refuse only if the carton is soaked through, already cut open, or crushed so flat that a rigid panel cannot have survived inside it. Otherwise sign, and write "damaged, photographs taken" beside your name if the driver's device lets you type anything. That is 499.99 USD of stone textured panel and integrated LED sitting on your hall floor, and the photographs cost nothing.
If he has gone before you reach the door, photograph the carton exactly where he left it, on the step or in the hall, before you move it an inch. The timestamp your phone writes into that file is doing quiet work. Move it inside afterwards, flat, not on its end.
How do you inspect wall art on delivery, step by step?
Work from the outside in, photographs before knives. Once the tape is cut you can no longer prove the crush was there when it landed, and a claim for damaged furniture delivery leans almost entirely on that.
- Shoot the sealed carton before you cut anything: four faces, both ends, and any corner that has gone soft. Punctures and crush lines are what a carrier looks at first.
- Shoot the shipping label flat and close enough to read the tracking number and any damage note. Keep the panel's own label too when you find it inside, the one carrying the CE, UL, CQC and LVD marks and the model line.
- Open the carton on the floor, not on a table. The large panel is 59 in (150 cm) wide and 14.8 in (37.5 cm) tall, and it will lever itself over a table edge while you are holding the other end.
- Shoot the damage close up with something of known size beside it. A credit card is 3.4 in (85.6 mm) long, so a chip photographed next to one cannot be argued down to a scratch or up to a crack.
- Step back about 6 ft (1.8 m) and shoot the whole panel with the damage still in frame, so the close up cannot be pinned on a different piece.
- Plug it in before you decide what to ask for. It runs on 90-260V through the included adapter, so a US outlet at 120 V is enough, and a sound body with a dead LED is a different claim from a cracked face.
Lay the rest of the contents out in one frame while the carton is still open: the panel, the clear glass tube bud vase, the remote, the mains adapter and the mounting hardware. Five things. If one is missing that is a short shipment, and it is far easier to prove with the packaging on the floor than a week later. Check the piece against the listed dimensions and weight while you are down there, because a panel that measures short is a different problem from a panel that arrived chipped.
Which damage goes to the carrier, and which goes to the warranty?
Sort it by what is actually broken, because a crushed carton, a chipped face and a dead LED are three different claims carrying three different pieces of evidence. Reading the row before you write saves a round of questions.
| What you are looking at | What it usually is | What the photographs must show | Where it goes |
|---|---|---|---|
| Carton crushed, panel unmarked | Transit pressure the packaging absorbed | All four faces of the carton, then the panel face under raking light | Nowhere, unless a mark appears later |
| Chipped edge or cracked face | Transit damage to a 47.2 in (120 cm) or 59 in (150 cm) piece | Carton, label, the chip beside something 3.4 in (85.6 mm) for scale, whole panel | The shop, with your order number, inside the carrier's window |
| Glass bud vase broken, panel sound | Transit damage to a loose part | The clear glass tube where it lies in the packaging, plus the carton | The shop, asking for the part rather than the panel |
| LED dead, body unmarked | A fault rather than a knock | The panel plugged in on 90-260V, remote tried, both ends dark | The three year warranty on the LED and the panel |
| Remote, adapter or hardware missing | Short shipment | The open carton with all five items laid out: panel, glass tube vase, remote, mains adapter, hardware | The shop, before you drill anything |
The three year warranty covers the LED and the panel. A transit chip is not a warranty fault, but it goes to the same inbox, so you do not have to diagnose it before you write. Say what you see and attach the frames.
What goes in the message, and how fast does it need to go?
Order number, one line on what is broken, the images attached, sent the same day the carton lands. Nothing else helps, and length does not help at all.
Photographing damage for a return works exactly the same way as photographing it for a replacement, so take the frames once and decide afterwards. Say which you want in that first message, because a replacement on this piece means another 21 to 31 days on the water, and anyone who needs the wall finished for a date should ask on day one rather than wait for a diagnosis.
Do not quote a deadline back to yourself from an article, including this one. The wall art return window policy that applies to your order is on the product page you bought from, and the carrier's damage window is on the carrier's claim page under your tracking number. Look both up while the carton is still on the floor. Houseland lists the delivery window as 21 to 31 days on the product page rather than after checkout, which is the same reason the returns terms live there and not here.
Keep the carton until the claim closes. A carrier can ask to inspect it, flattened cardboard photographs badly, and a 59 in (150 cm) box is awkward to store for a week but cheaper than losing a 499.99 USD panel to a missing exhibit.
What would I hang on this wall, and who should skip it?
From the shop
LED Wall Art with Shelf and Bud Vase, Backlit Stone Textured Panel for Above Sofa
It ships as one piece, 47.2 in (120 cm) or 59 in (150 cm) wide, with the LED inside the body and a three year warranty on both, so a chipped corner and a dead light land in the same place. Houseland handles that claim with your order number and your photographs.
See the led wall art with shelf and bud vaseThree reasons I would put this one back on the wall after a claim, and all three sit on the spec sheet rather than in the copy.
It arrives as one self-contained unit on 90-260V with the adapter and the mounting hardware in the carton, so a claim covers one panel instead of a print from one seller, a picture light from another and a cord kit from a third. The three year warranty covers the LED and the panel, and the shop handles the claim with your order number and photographs, which is the whole reason those frames matter. Delivery runs 21 to 31 days by the free overseas route and the page says so before you buy, which is the same honesty that leaves the cord visible in one of the product photographs instead of styling it out.
Skip it if the wall is in a bathroom or on a covered porch, because it is rated for dry indoor rooms only and steam gets into the LED housing and the textured paint, which the three year warranty does not cover. It is wrong for a sofa under 72 in (183 cm) as well, since the 47.2 in (120 cm) panel wants a sofa from about 72 in and the 59 in (150 cm) panel wants 84 in (213 cm), and art that overshoots the furniture below it reads as a mistake. And if you want to read under it, this is the wrong light: it washes the wall like a bias light behind a television, so the chair still needs a lamp near 2,700 K, and the ledge stays a display ledge rather than a shelf, which is worth knowing before you load it. The rest sits at thehouseland.com/collections/wall-art, and the hanging height for a replacement is the same as for the original: 6 to 8 in (15 to 20 cm) above the sofa back.
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